Small but Big issue with Jabong

Side effects of Jabong and others....

Jabong.com
Hi everyone, I have something to say here, it is not to offend anybody or any firm. We all see Jabong is doing great in many ways, mostly with girls I suppose, and I'm kidding, it must be same. ...okay so, I was saying that Jabong seem to understand their customers' behavior and need pretty well. They show their acts in tune with the changing fashion trend, may be that's how they excel in the online market space tremendously. And I do appreciate that as a buyer.

And, I have been a regular customer for Jabong.com for a long time. Like many of us I bought a lot from them. Lately I was not able to deal with one thing, it was none other than their plastic packets that they used for packing most of their products. It might sound funny, but it became such an unmanageable concern to me. Like many of you, me being conscious about the environment and a clean city, I was forced to see the mess it might have been causing. If I had that many plastic packs in my house, they have million customers, how many plastics might have been used but not reused. It was like a huge environmental hazard in my eyes. I am away from them for quite a bit now, and half of the reason why I left is may be because of that. Seriously, I am telling the truth, small things kinda matter. It's like I wanna buy much but I don't wanna buy, it comes with too many plastics.

Let's do the math, for Jabong alone, there is around 38 thousand orders daily (approx), making it to 11 lac 40 thousand a month, and 1 Crore, 36 lac, 80 thousand a year. If we remove 80 thousand for multi packing and use of boxes few times, remaining 1 crore 36 lac of plastics are produced in a year. It's a huge number I believe, and there are other similar players in the market.

It's almost late, I very much want Jabong to look into it and use something better, an environment friendly material for their packs, you know. Or they should promote recollection of the bags for recycling or something like that. They say "BE YOU" but this can be one of their big Social Responsibilities as an Organisation so I say,  lets' "BE SAFE".

However, in this regard, other contenders like Myntra, Snapdeal, Amazon, Flipkart and others do have their share more or less. I see Amazon using more of boxes which is good enough at the moment, as they are biodegradable, and it can be reused or recycled too. We all need to look into this, it's high time. And I think it's not that small as we keep it out of our notice. The plastic they use has Level 4 (generally within a triangle mark) i.e Low Density Polyethylene (LDPE). It says, it is considered safe, but is not often accepted by curbside recycling programs. Which means it is possible that it can't be recycled. But who knows, pompom collects everything now for recycling, so......we can hope for the best.

And dear folks, if you agree with me, drop your comments below, please do share it with your circle so that we can bring  up the concern to their sight. Thank you.

Little Things Matter

Sometimes I think little things affect many things, or may be I was being impulsive or immature on my reaction perhaps but it's incredulous and funny, so lets share.

Airtel

Yo, Airtel has good network service but seriously one time, I thought not to use Airtel any more just because their hold tune (not in Delhi) was too bad. Will you guys laugh now? :) Yes, it's funny but see when you make a call for some issue and the Automated Response Time took long, hold tune was creepy, customer support was not helpful then we may get irritated. I was young you know and I even made a complain about it to change the tune. It seemed as if it was reaching heights of irritation. Sometimes it's a matter of instinct and feelings that influenced us. When I saw that they might not listen to it, then I changed my provider, it was simpler to do so, right!

But the point is such a tune can infuse an unpleasant feeling on top of the little bad experience that a customer may face. And the unwanted factor should not be big enough to overload the other good things.

Vodafone.in

Well, for Vodafone, service and plan are good enough as per my experience, Customer support has been okay or bearable... :) So, it's easy to go along, I have no big complain while using Vodafone (postpaid) for straight 6 years now in Delhi.
 
As we are talking about small things, in contrast to the concern with Airtel stated above the HOLD tune for Vodafone was kind of soothing. It was like, if an irate customer call, his or her anger will be cooled down by their interesting, good to hear tune.

Don't you guys recall it! they had a nice one, "You and I in this beautiful world". I would sing along imagining myself playing with the cute puppy, I think it happened to most of us. And now we have Zoozoo to play with, their story every time is so damn cute. It must be impacting viewers in a cool way. Whether we all realized it or not about these small effects, I think I can't be that wrong here...:)

Rise of the Giant- Snapdeal

It's a story

I remember the time when I was buying deals from Snapdeal.com. It was a nice experience as I was trying out new things throughout the city.  I bought coupons for health, dental, beauty, spa, dining and more. And I used up many and missed few, not bad you know.

The change

After few months, while I started noticing Yebhi.com, Flipkart.com and ebay.in swiping into the online product market, I see snapdeal changed. May be they need it at that point of time, may be it was their call. But I was feeling unhappy as a customer as I liked the deals. But, less or no deals, only products, that's cool not bad.

The quality

When I try checking products in the snapdeal.com, it was disappointing in terms of product quality. There might be good ones possibly, but majority wasn't so. I tried many times, every time it was not satisfactory. So, me as a user left the site, meaning similar users might have acted the same way, making it a down sizing for them possibly. Coz they were very much out of sight after that.

The big move

After years snapdeal started appearing with a new complete makeover. They must have tried hard and that's been paid off as we see them today blooming as never before. They have improved in many different ways and stepped in with their giant call of casting Amir khan in their ad with an emotional touch. They tried to live with that standard reviving their users' trust back. And the bigger move that might have affected every Indian was their delivery throughout the country. That was the biggest loophole all other competitors had at the time. And they nailed it and made a come back with a huge success...right!

Result

They got their customers and their trust back. Me too, returned to them as a customer, don't have much complain, or bad experience till date. I believe understanding customers needs and maintaining their trust by providing better service help sustain the users and the business to grow simultaneously.....

Attitude Serves Big

Hi, I am not a critic, but going back to where I started, I have this experience with Yebhi.com that I wanna put here today. Because I think it's interesting and insightful, you know.

Early Adopter

Being ready to take risk to try new things back in 2011, I must have been an early adopter in the Indian Online market. Because, at that time I saw my colleagues getting totally uncomfortable with the word online stuff other than educational and government websites. However, I was there to try online shopping and I did.

First purchase

I bought few things from Yebhi.com, it was the first online store for me. I was very excited with the whole thing, COD for payment and quick delivery with return policy. I looked very foreign though in my crowd for doing so, funny it was. But I made my decision saying they will get the similar comfort soon or later. I was also introducing Yebhi.com to new folks in my circle as anybody would do.   

The loss for me

One time I returned a T-shirt costing not much with DDTC bearing the courier charge myself as Yebhi told me to do. Of course they didn't have return pick up at that time. And afterwards when I called them they said they never got the product. DDTC confirmed they delivered it to their right address provided, I think it was in Okhla, New Delhi.

And my credit was not given, I lost the T-shirt, my money, courier charge, my time and energy. Ouch, it was disappointing and a bad customer experience, what would you do in that case?

The Attitude 

Me as a customer wasn't lying, it couldn't be a made up story for any gain. They can't try to see it that way in the first place. They should understand their customer's sufferings and the risk of losing trust towards them. Being new in the area I think they themselves couldn't trust their customers. I remember one of their agent indicated their risk in trusting all their customers' stories. But truly that remark gave me a hazardous feeling at my end. They should not have shown an attitude as such "more than the story, one customer lost, nothing lost". A customer can affect minimum 10 customers, and that 10 can affect another 10 each and so on...right!

Cost to save

Despite the agent's remark, instead of arguing over the call, they could have tried to resolve the issue in the best possible way. If they put any extra cost to save a customer or even 50 more in similar issue, I think that can worth it. It will save the customers, their reputation and their business. I never went back to them, I saw adverse change in their business later, which led me think " if that was something to do with their attitude they have shown towards their customers".

Reason
I wrote this as I believe it can give little insight on the customer and provider relationship, the attitude that needs to be maintained throughout.

But all makes mistakes, we start new and  need to learn and improve. So, if they have learnt and tried their best to serve their customers better now, it's worth appreciating.....so no complain from me .....on Yebhi.

An Experience Casts An Impression

Hi, here I'm with my first post, it's about my early experience.

You know like everyone I have been dwelling with the internet, with websites of various types, which we now call digital platform or online market. I'm kinda absorbed with it for years now....oops

First, as a young blogger I reviewed websites and products based in other countries mostly UK and US in 2008. By that time it was pretty famous over there as we all would know. Like I wished, the waves of online market swiftly arrived here in India too. And I was happy and quick to try. I became a  real time online customer 6 years back. It was very funny, I was quite comfortable doing online transactions since then. And now I love both offline and online shopping equally.

Well, the irony is, in the course of being a real time customer in Indian online market, like everyone I felt mixed feelings, happiness, excitements, trends, falls, satisfactions, dissatisfaction and many more. I think everybody like to share what new and different we see and learn around us. Simply because it's a human nature may be. Sometimes, it's good and sometimes it's not. I'm sure we all shared a lot of that to friends and room mates. And it was not mere gossip, that was our experience which can be useful to another user. That can save somebody from buying the same worst thing or facing the same issue, right?

Therefore, I thought why shouldn't I share here in my blog what I have experienced and learnt as a customer and as a service provider to my clients. That's all about it and I wanna start with you hand in hand. So, join me in making the voice clear and effect a change that can benefit us all.

I know there are so many review sites already helping consumers to speak up. That is great, I really appreciate their work. I'm just learning here, needing to improve, and I aim this blog just to be another friendly medium to express our issues to the right people in a productive way..

That is all for now, will see you again.....Cheers.

Welcome

Hello everyone, this is Kiya. First I wanna welcome you all to my new blog...

Here, I am gonna be sharing reviews and feedback of many different websites and products based in India that we use and buy almost everyday. And I request you all to share your story. I believe we as a customer, our experience and feedback are of great use to our fellow customers and the providers alike.

So, please share your valuable experience with any vendor, any service provider and of any product. Lets make them hear it LOUD.

And please do drop your comments and feedback regarding my blog. And thank you very much for visiting, see you again, till then take care....:)